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Our Policy

see also: Shipping Policy Privacy Policy

SPIKE VOLLEYBALL 100% SATISFACTION GUARANTEE

All Spike Volleyball merchandise is guaranteed. If for any reason you are not completely satisfied with your purchase, upon receipt, simply return the item with proof of purchase. We will replace it or issue you a refund for the merchandise.

110% LOWEST PRICE PROTECTION PLAN Find a lower price and we will refund you 110% of the difference!

We will match prices from any competitor, including volleyball.com, midwestvolleyball.com, weplay.com, amazon.com, Dicks Sporting Goods, luckydogvolleyball.com, volleyhut.com, q-sport.com, s2ksportinggoods.com, teamconnection.com, shoebuy.com, 1stplacevolleyball.com, or zappos.com

Easy to do, you can do it when placing your order or up to 10 days after you make your purchase. Spike Volleyball takes pride in offering our customers the best selection at the best price. If you find a current nationally advertised lower price* for the item(s) purchased from us, we will refund you 110% of the difference between the lower price and our current price.

Here's what you do:

1. Place an order for the items that you want to order at spikevolleyball.com. 2. During checkout, make a note in the comments section on which item you want price matched, what price you saw, the URL of the site where you found the item and how to find the item on the site (you can cut & paste the URL into the comments section) or Just call us to place your order at 1-800-SPIKEIT during regular business hours. Here's what we do:

1. Confirm that the item is in stock in the same style, size and color that was purchased from Spike Volleyball. 2. Once confirmed, we will process your refund and send you an e-mail confirmation. Credits issued within 72 hours.

Prices matches are subject to verification. Shipping charges, promotions and taxes, if any, will be included when calculating the price difference. Offer is valid for 10 days after you make your purchase. Spike Volleyball reserves the right to refuse any price match if the preceding terms are not met or cannot be verified.

*Current advertised price is a nationally circulated catalog/publication or listed on a dealer's web site. Item must be in stock with competitor at time of purchase.

PERFECT FIT GUARANTEE If your new shoes don't fit just right, we are happy to exchange them for you.

1. Just give us a call at 1-800-SPIKEIT and place your order for a new pair of shoes. We will charge the same credit card for the new shoes, SHIPPING IS ABSOLUTELY FREE! 2. A pre-paid shipping label can be printed by visiting our web site at www.spikevolleyball.com to return the shoes to us, or if you prefer, we will credit the return shipping cost (up to $6.00) to you.

Shoes must be in "new condition" and in the original box. *(Available in the continental USA only and not valid on clearance shoes.)

15-DAY PRICE PROTECTION

If we lower the price on any item within fifteen days from purchase, we will gladly refund the difference upon request.

EXPRESS DELIVERY (Overnight/2 day) ORDERS

Internet Orders must be received by 1:00pm EST, Monday-Friday to guarantee same day shipping. No delivery hour is guaranteed or implied . All overnight orders placed on Friday before 1:00pm EST will arrive on Monday. If you wish to have Saturday delivery, there is an additional $12.50 charge. All 2nd Day orders placed on Thursdays before 1:00 EST will arrive on Monday, and all 2nd Day orders placed on Friday will arrive the following Tuesday. We are not responsible for delays in delivery by our carriers due to bad weather or other natural causes.

CANADIAN/PUERTO RICO ORDERS

Our prices are listed in US dollars. If ordering by mail , money order must be imprinted with US funds. Personal checks are accepted if drawn on a US bank. Customer must pay all duties, taxes or custom fees. The standard method for shipping is first class mail. There are additional shipping/handling charges for most Canadian/Puerto Rico orders (based on weight). These charges will be manually calculated and added to your order. Please email us or call, prior to ordering for an exact shipping/handling quote. Additional charges for express delivery. We are unable to ship some items to Canada/Puerto Rico due to size. We are not responsible for delays due to customs.

ALASKA AND HAWAII

The standard shipping method is First Class Mail or Federal Express 2-3 Day AK & HI Service (based on weight). Please see our Shipping Chart for cost. There will be additional shipping/handling charges for packages over 10 lbs. These charges will be manually calculated and added to your order. Please email us or call, prior to ordering for an exact shipping/handling quote. We are unable to ship Standard Ground Service to Alaska or Hawaii, if you order is entered as such, it will be adjusted to ship via US Mail and you will be charged accordingly.

INTERNATIONAL ORDERS

WE ARE NOT ACCEPTING INTERNATIONAL ORDERS AT THIS TIME. WE APOLOGIZE FOR ANY INCONVENIENCE. Our web site does not calculate shipping/handling charges for international orders. The standard shipping method is Federal Express International Economy. Please contact us prior to ordering for a quote on shipping/handling. Customer must pay all duties, taxes or custom fees. We are not responsible for delays due to customs.

RETURNS POLICY

Please ship returns to: SPIKE VOLLEYBALL, 601 Packard Court, Safety Harbor, FL 34695 (we do not accept COD's). We recommend UPS Ground or US Mail Priority Insured. It is important to provide proof of return and you may want to protect yourself against loss or damage. Please include the back of your packing list if possible. If not, please include reason for return, contact name/phone number and name, address and zip code of the person who placed the order. We will refund actual shipping costs from a UPS label or postage on damaged merchandise or mis-shipment. We will not refund shipping costs on these types of returns shipped via express services such as; Federal Express overnight or 2-day service. Merchandise returned with excessive use, damaged, soiled or over 30 days from date of purchase, may be subject to a restocking fee, credit slip refund or refused and returned. Returns over 60 days will be replaced against defects only. Books, videos, software, DVD'S, Gared/SSI Products, grab bag items, clearance items and customized products are non-returnable unless defective. We help determine sizes and other information, but are not responsible for the cost of shipping if items have to be returned. If you would like to exchange an item for an incorrectly ordered item, you must include reshipping charges. If your package is returned to us by the carrier due to the package being refused or an incorrect/invalid address, you are responsible for reshipping charges or a 25% restocking fee if not reshipped. A $10.00 box fee will be charged for each damaged shoes box. Please pack all shoe boxes inside another box before shipping. If you are returning any portion of an order that included a shipping promotion, shipping will be re-calculated based on the portion of the order that you keep, and your account will be charged accordingly.

GUIDELINES

We offer the following guidelines for trying on apparel or footwear. We recommend that you try on all apparel and footwear immediately upon receipt. We offer the following guidelines to follow in case they do not fit and you may wish to return them. Before trying on jerseys/tops, please remove makeup, perfumes and deodorant. For an accurate fit we recommend trying on all items as they will be worn. Do not try on over other clothing. Underwear must be worn while trying on garments. When trying on long pants, please remove shoes as to not stretch the pant leg. Please do not remove tags or mark on tags attached to garments. When trying on shoes, please use socks, and only on clean surfaces (such as carpet). Do not wear outdoors. All apparel and footwear must be returned in the same condition as you received them within 30 days. Shoes must be returned in their original box. The box must be put inside another box to be returned.

BACKORDER POLICY

Due to manufacturers delays and/or unexpected demand we may at times be temporarily out of stock on certain items. If you place an order for any merchandise that is not available, it will be noted on your packing list included with your order. If this should occur, we will not bill your credit card until time of shipment. All backorders are shipped standard ground service or US Mail without any additional shipping charges.

DAMAGE DURING SHIPMENT

If merchandise was damaged in shipment, you must report the damage at once to your local carrier (UPS, FedEX, Post Office or Truck Line). You MUST hold the original carton and damaged merchandise for inspection, otherwise no claim will be honored.

HOURS

Monday - Friday 8am-8pm EST, Saturday 9am-3pm EST and Sunday 11am-3pm EST. Extended hours (typically until 11:00pm Monday-Thursday) during Back to School, Christmas Holidays or when business warrants, just call!

ONLINE PAYMENT METHODS

We accept AMERICAN EXPRESS, DISCOVER, VISA, MASTERCARD and Gift Certificates.

PERSONAL CHECKS/MONEY ORDERS

We accept personal checks or money orders by mail only. Your check must be imprinted with name, street address and daytime phone number. Payment by check may result in delay of your order more than the standard 72 hour time frame. DO NOT SEND CASH! Returned checks are subject to a service charge of $25.00 or the maximum allowed by law.

PURCHASE ORDERS

We accept purchase orders via fax or mail only (phone calls are not accepted). Your purchase order must be drawn on an official school or government purchase order form. All signatures are required. There is a $25.00 minimum for all purchase orders. All purchase orders are subject to a $3.50 handling fee and extra shipping charges may apply based on the weight of your order.

TAX EXEMPT ORDERS

State sales tax must be charged on all orders shipping to the State of Florida. If your organization is tax exempt, a tax exempt certificate must be submitted with each and every order.

PRICES IN THE ON-LINE CATALOG ARE IN EFFECT UNTIL THE ISSUANCE OF OUR NEXT CATALOG.

CREDIT CARD FRAUD

Spike Volleyball actively reports and prosecutes all actual and suspected fraud.We may require additional information from the card holder, including a telephone confirmation of the order, before your order is shipped. Our decision to require additional information is at our discretion. Spike Volleyball reserves the right to cancel, delay, refuse or recall from the shipper any order suspected of fraud.Spike Volleyball captures specific information during the order process, including time, date, IP address and other information that can be used to locate and identify individuals committing fraud. Any Spike Volleyball order that is suspected to be fraudulent will be submitted with or without a subpoena to law enforcement agencies and to the credit card company for fraud investigation. Spike Volleyball will cooperate with authorities to prosecute offenders to the fullest extent of the law.

Shipping Policy